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Mumbai, India Mon–Sun · 10:00 AM – 09:00 PM
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Frequently Asked Questions

FAQ

Salon FAQs

Do I need an appointment for a salon service?
Yes — as a luxury salon we operate strictly by appointment to guarantee every guest one-on-one time with our master artists. Book online, WhatsApp, or call our concierge.
Which products do you use?
Only premium international brands: Kérastase, L'Oréal Professionnel, Olaplex, Wella, Schwarzkopf, MAC, Charlotte Tilbury, Dior, Estée Lauder and more.
Do you offer home services?
Yes, our bridal team offers home service for wedding-day makeup and hair. Additional charges may apply.
Is there parking available?
Yes, we have complimentary valet parking for all guests.
What safety and hygiene protocols do you follow?
We are ISO 9001:2015 certified. All tools are sterilised, single-use where required, and our stations are sanitised between every guest.
FAQ

Academy FAQs

What is the minimum eligibility for admission?
Class 10 pass minimum for short-term courses; Class 12 for professional diplomas. No prior beauty experience required.
Is the certificate internationally recognised?
Yes — all our diplomas are CIDESCO-approved and recognised across India, GCC countries, UK, and Southeast Asia.
Do you provide placement assistance?
Yes, our placement cell has a 100% placement track record with tie-ups across 200+ salons, spas, hotels, and film production houses.
Can I pay in instalments?
Yes, we offer 0% EMI options through our partner banks. Speak to admissions for details.
Is a kit provided?
Yes, all professional diploma courses include a complete professional kit worth ₹25,000–₹75,000 depending on the course.
FAQ

Payments & Appointments

What payment methods do you accept?
Cash, all major credit/debit cards, UPI, net banking, and EMI options for packages above ₹25,000.
Can I reschedule my appointment?
Yes, reschedule up to 12 hours before your slot without any charges via our WhatsApp or concierge.
What is your cancellation policy?
Cancellations 24+ hours before receive 100% credit. 12–24 hours: 50% credit. Under 12 hours: no refund.
Do you offer gift cards?
Yes, digital and physical gift cards from ₹1,000 to ₹1,00,000 are available.

Still Have Questions?

Our concierge is available 7 days a week to answer any query, big or small.

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